An email will be sent once your tracking information has been generated for your order. Your package should then be delivered within the shipping time frame you selected.

• The estimated order processing time before leaving the warehouse is 1-2 business days for products 

Once an order is placed, it can no longer be edited. If you need to add, change or remove something, we recommend canceling the order and placing a new one.

Order verification (also known as address verification) is one of the ways that we prevent online fraud and protect you from anyone using your credit card against your knowledge. Our verification team will contact your card-issuing bank to verify that the billing name, billing address and phone number on your order are the same as what your bank has on file for you.

If we need further information or if anything does not match, we will contact you by email or phone. If your order cannot be verified within 5 business days, it will automatically be canceled. All orders are subject to verification.

How do I resubmit my order for verification?

If you need to correct your address or resubmit your order, please do the following:

1. Log in to your account.
2. Find your order under the Recent Order Status section.
3. Select the order with the status “On Hold – Updated Information Required.”
4. Update the billing information on the order to match what you have on file with your credit card issuer.
5. Click Submit.

If you’re not sure if your order went through, wait 15 minutes, then check your Order History. It usually takes a few minutes for a new order to show up. You’ll also get an email confirmation shortly after placing your order.

If you need to cancel your order, locate and click the Cancel Order button under your order history in your Account dashboard.

• We’ll try our best to catch the order before it ships.
• Just remember: if an order is canceled, it can’t be un-canceled. Items and pricing will not be reserved for you if you change your mind.

If an item is missing from your order, please follow the below steps:

1. If there is more than one package in your order, make sure they have all been delivered.
2. Carefully check the packing material (smaller items may be hidden).
3. If you can’t find the item, please contact us within 7 days of delivery.

To calculate the shipping for your order, continue through checkout to the Delivery stage. All available shipping methods and fees will be updated according to your Zip/Postal Code.

Most free shipping promotions are for Standard shipping only. To make sure you qualify for Standard shipping, please update your postal code and review the shipping price in the shopping cart.

We do not offer deliveries to PO Boxes.

If your order has been placed on hold due to a payment decline, you can resubmit your order quickly and easily either through your order history or through the “Payment Authorization Failed” email.

How to resubmit your payment through your account:

1. Log in to your account then go to your Order History and click on the declined order.
2. Click on “On Hold – Payment Declined“.
3. As a security measure, you’ll be asked to sign in to your account once more then you’ll be taken to a page that allows you to re-enter your payment and billing info.

How to resubmit your payment through your “Payment Authorization Failed” email:

1. Open the email and click the blue “RESUBMIT PAYMENT” button .
2. Sign in to your account.
3. After you have logged in, you will be taken to a page that allows you to re-enter your payment and billing info.

To add, edit or remove a payment method go to your account by signing in.

1. Under Manage Account, select Payment Options.
2. To add a card, select “Add New Credit Card“. To add an additional credit card click the same “add new…” button.
   • Select Edit to edit a card on file.
   • Select Remove to remove a card on file.

Products sold are generally covered by our return policy. Details listed:

• The item’s return policy is listed under Return Policies.

Third-party warranties

For certain items sold, warranty support beyond the return policy is provided by a third-party service provider, and not the product manufacturer. You can identify if your product is covered by a third-party warranty when there are additional warranty details and contact information for the provider listed under the Warranty section of the Warranty & Returns tab.

Open Box Product

Open Box merchandise are products that have been purchased and delivered to other customers, and then returned. Open Box products are sold considerably under cost. Due to the varying quality of products returned, we make every attempt to supply the original accessories for Open Box products. However, regardless of what the product description says, we only guarantees that you will receive the product itself, accessories may or may not be included. We will not send you any missing accessory, even if the accessory is required in order to properly make use of all the product’s advertised functions.

Final Sales Product

Sales are final, no refund/exchanges/replacements.

Please see below for more information on each type fee that may be applied to an order per province/country laws.

Environmental Handling Fees (EHF)

Several provinces have enacted regulations which impose environmental handling fees (“EHF”) on purchases of certain consumer electronic products. These fees help cover the cost of recycling/disposal for the item you are purchasing. The fee will be displayed during checkout when applicable.

If you forgot your password, please clicked “Forgot Password” below the login form. From that page you can request a verification code to be sent to your email, which allows you to reset your password. This code does expire within 5 minutes.

If your password and email address are correct, please do the following:

1. Enable Cookies.
2. Enable Javascript.
3. Refresh the page.

To change your email address (your login ID), please go to your Account Settings.

• Select Edit to the right of Account Information
• Fill out the Email Address field, and click Update.

To change your account password, please go to your Account Settings. Edit the section titled Password, then save Changes.

Passwords must be eight (8) to thirty (30) characters long and include 3 of the following:

• Uppercase: ABC
• Lowercase: abc
• Numbers: 123
• Special characters: (@, #, $, etc.)

If you see the following message upon attempting to login or if your account has been suspended, don’t worry this can easily be resolved.

How to resolve a suspended account

1. To request assistance with a suspended account, please submit a case on our Contact page.
2. You will be taken to a web form to fill out so our team can help with your request.