RETURN POLICY
This Return Policy only applies to products that are listed on any website or mobile application owned or operated by Purrrtown.
Any product sold and shipped labeled with the 30-Day Hassle-Free Returns badge is eligible for free returns within 30 days with no restocking fees and free return shipping.
Restocking Fees
We do not charge any restocking fees for returns regardless of the reason for return.
Return Shipping Labels
We do not charge for return shipping labels for products up to 50lbs. You may request a courtesy prepaid return label during the return creation process within the applicable return policy period.
We reserve the right to deduct from the refund amount the cost of the return shipping from the customer to us.
| Return Policy | Time to Return |
|---|---|
| Standard Return Policy | Refund or Replacement within 30 days of the delivery date. All products that fall under the Standard Return Policy qualify for our 30-Day Hassle-Free Returns. Please see the section above for more details. |
| Replacement Only Return Policy | Replacement only within 30 days of the delivery date. |
| Manufacturer Only Return Policy | Covered by a manufacturer’s warranty only. Please refer to the terms and conditions for the manufacturer’s warranty or contact the manufacturer. |
| Open Box Returns | For products labeled “Open Box”, We accept all returns within the eligible return period of the product. This applies to all Open Box products sold and shipped by us. |
| Holiday Extended Return Policies |
Extended Holiday Return Policy Qualifying purchases of products displaying the “Extended Holiday Return Policy”, from November 1st to December 25, are eligible for a Refund or Replacement until January 31. |
|
Extended Holiday Replacement-Only Return Policy Qualifying purchases of products displaying the “Extended Holiday Replacement-Only Return Policy”, from November 1st to December 25, are eligible for a Replacement-Only until January 31. |
Return Processing
Please allow 2-3 business days for products to be processed after being received. Due to product availability, some repair/replacement returns may be delayed or changed to refund. Once your return has been processed, we will send you an email regarding your return.
Refunds
Once your return has been processed, refunds will be issued back to your original payment method. If the original payment method is no longer available, we will mail you a check to the billing address listed on your account. For returns for refunds for products purchased as gifts, we will issue you a refund in the form of store credit.
Store Credit
For returns for store credit, we will issue you store credit in the form of a Store Credit Gift Card. Once your return has been processed, a Store Credit Gift Card will be issued and sent to you via email within approximately 1 -2 business days.
Replacements
Once your return has been processed, a replacement will be processed and shipped within approximately 1-2 business days. If we no longer carries a product that is sent in for replacement, or if that product is simply out of stock, we will issue you a refund.
Products eligible for a replacement may only be replaced with the same product. We currently do not allow exchanges or returns for replacements for different products.
To return a product, you must obtain an RMA number within the applicable return period for the product. Your RMA number must be listed on your return package to identify your return. Once you’re ready, gather your products and prepare your package to ship back. Once your products are packaged securely to protect against damage and ready to ship, attach your return shipping label to the outside of the shipping box. Return labels are valid for 14 days within which time returned products must be received by us.
Products that are received by us in any of the following conditions are not eligible for return and may be rejected:
- Any product with a missing, damaged, altered, or otherwise unreadable serial number label, missing UPC Code, manufacturer model or part number label, and/or warranty label.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other products originally included with the product.
- Any product for which you have submitted a mail-in rebate.
- Any product which appears tampered with, customized or altered in any way.
- Not the same product originally purchased from the website.
Restocking Fees
We do not charge any restocking fees for returns regardless of the reason for return.
Return Shipping Labels
We do not charge for return shipping labels for products up to 50lbs. You may request a courtesy prepaid return label during the return creation process.
For products that are eligible for return for replacement, the return shipping labels are free for returns for replacement of the same item within the applicable return policy period. For returns of unopened items that were originally shipped via large item shipments, customers are responsible for any such return shipping costs.
In the event a product is returned that is (a) not defective, or (b) not the same product originally purchased from the website, then the product will be shipped back to the customer. If a refund to the customer has been processed, then we reserve the right to deduct from the refund amount the cost of the return shipping from the customer to us.